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Important Travel Information - Before You Fly

All Destinations

UK departure requirements


The UK Government has introduced legislation that requires airlines to submit Advance Passenger Information (API) on all flights to and from the UK.

Your airline is legally obliged to collect passenger information from all customers (including infants) who are travelling to, and in some cases from, those countries involved in your itinerary that require information, for electronic transmission to the relevant country's Customs and Immigration authorities prior to departure.

Your airline will only provide each country with the relevant information requested by them for law enforcement purposes, the contents of which will not be used for any type of marketing activity.

What API information must I provide?

This varies depending on the country you're visiting but normally includes:

  • Full name (as in passport)
  • Gender
  • Date of birth
  • Passport number
  • Country of issuance
  • Nationality
  • Expiry date

How do I provide the airline with API?

The easiest way is through the airline’s “Manage My Booking” facility on their website; please see the relevant airline’s link below which will take you directly to the airline’s website. If for any reason, you are unable to supply your API information directly to the airline please contact us directly on 0844 415 9880 with the above information and we can complete this for you.

Where possible please ensure you enter your details at least 72 hours prior to your departure date. You will need to enter in the lead name and the airline booking reference which can be found under your flight details on your holiday documentation. If you are flying with any airline not listed here you will be able to provide your details at check in.

Airline Links

Please see the following pages if you are:

Travel to or via the USA

If you are staying in the USA

All passengers travelling via the USA will have to submit the following:

Secure flight passenger data

What is Secure Flight Passenger Data?

The Transportation Security Administration has introduced the ‘Secure Flight Program’, which is designed to enhance the security of air travel by improving the process of watch list matching. By collecting additional passenger data, it will improve the travel experience for all airline passengers, including those who have been misidentified in the past. Please be aware this is in addition to the current API & ESTA requirements.

Please note that if you fail to provide us with this information you may incur a fine or be refused entry to the US. Also, your airline may disable our facility to issue your ticket and have advised they reserve the right to cancel any reservations without this detail 72 hours prior to departure.

What information is required?

The information required is stated below:

  • Full name as it appears on passport (including middle names)
  • Date of Birth
  • Gender
  • Redress number if available (please see for further information)

What happens to the information I provide?

The details you provide will be passed to the TSA, who perform the watch list matching process. For more information please visit

How do I provide the information?

Virgin Atlantic
If you are travelling with Virgin Atlantic and you have been provided with an airline reference in the ‘Flight Information’ section of your travel documents, please click here to submit your Secure Flight Information.

Please note that for some Virgin Atlantic bookings you may be required to enter your details directly onto the Virgin Atlantic website. This applies to your booking if you do not have an airline reference on your travel documents. We will write to you around 2 months prior to your departure with full instructions on how to submit the required information.

Thomson Airways
If you are travelling with Thomson Airways please click here to submit the Secure Flight information to the airline. You will be required to log in using the airline reference, which can be found in the ‘Flight Information’ section of your travel documents.

Thomas Cook
If you are travelling with Thomas Cook Airlines please click here to submit the Secure Flight information to the airline. You will be required to log in using the airline reference, which can be found in the ‘Flight Information’ section of your travel documents.

All other airlines
To submit the Secure Flight information for each passenger on your booking please click here.

If there are more than 8 passengers on your booking please email your details as listed above for each passenger to Alternatively you can call Jetsave on 0844 415 9880. Please note that we recommend, where possible, that this information is supplied electronically.


Electronic System for Travel Authorisation (ESTA)

In addition to the above, please be advised that that it is mandatory for all visitors to the USA only to obtain electronic travel authorisation prior to boarding an air or sea carrier. Visitors who do not receive travel authorisation prior to their departure will be denied boarding.

Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure. Please log onto to submit your ESTA application.

Please note that a $14.00 fee will be charged for a new or renewed ESTA. This must be paid at the time of making the application and must be made by credit or debit card. The system accepts MasterCard, VISA, American Express, and Discover.

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