You should take the following documents with you on your holiday.
One of the most important pieces of information that you should ensure you bring with you whilst on holiday is your Jetsave invoice. It confirms your holiday, flights and any other part of your booking that you have paid for or requested. Should you have any queries regarding your documentation please contact us on 0871 971 0538
It is essential you take a copy of your travel insurance policy document with you. If you need to make a claim on your return from holiday, the instructions issued by the insurer should be followed. Please ensure that you contact your insurer BEFORE incurring any expense.
Travellers who are not full British Citizen passport holders, or holders of British passports who are not British Citizens, should check Visa requirements with either the relevant embassy or consulate. As Visa requirements may change at any time, it is important to double check before departure.
All passengers travelling on a full British or Irish Passport should be able to enter the United States under the Visa Waiver Scheme, although certain restrictions apply. It is MANDATORY for all visitors to the USA to obtain electronic travel authorisation prior to boarding an air or sea carrier. Visitors who do not receive travel authorisation prior to their departure may be denied boarding, experience delays or be denied admission into the United States.
Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure. Please log onto https://esta.cbp.dhs.gov to submit your ESTA (Electronic System for Travel Authorization) application.
Please log onto the Foreign & Commonwealth Office website (www.fco.gov.uk) for up to date information on travel to North America.
Visas are not required to enter Canada.
Please be advised that all airlines now require that we provide them with the following information prior to you arriving at the airport. Please contact one of our consultants who will update this information for you.
Whilst on board your transatlantic flight you will be offered a card that should be completed before you touch down. This card will ask simple details such as your name, passport number, and your flight details. Please fill in the card as directed (most airline magazines give details of how to fill them in). If you make a mistake ask for another card. One of these forms must be completed, signed and dated by each person travelling.nAs you disembark from the aircraft you will be directed towards the immigration area for Non-Canadian Nationals. Please be patient and wait your turn. Make sure you do not cross the line until asked to do so. Couples/small groups are allowed to approach the Immigration Officer together. Hand them the form that you have completed. You may be asked a few questions and then they will stamp your passport and take the form. Once allowed to proceed, collect your luggage from the relevant carousel.
In additional to completing the ESTA information prior to departure, you will also be required to complete the ‘Green Card’ know as the Visa Waiver Application Form. Please fill in both sides of the card as directed, (most airline magazines give details of how to fill them in). If you make a mistake ask for another one. The form will ask the address of where you will be staying on the first night in the USA, which is listed, on your hotel details sheet. Every person entering the USA must complete, sign and date an Application Form.
If you are in possession of a VISA issued by the American Embassy you will have to complete a different form. Your airline cabin crew will be able to assist you. As you disembark from the aircraft you will be directed towards the immigration area for Non-US Nationals. Orderly queues are formed behind each booth. Please be patient and wait your turn. Make sure you do not cross the line until informed to do so. Couples/small groups are allowed to approach the immigration officer together. Hand them both forms that you have completed.
They will ask a few questions (such as why you are visiting the US, how long you intend to stay etc) and then will stamp your passport and detach part of the form and place/staple this in your passport. (This part of the form will be collected by the airline check-in person when you leave the USA). Once allowed to proceed, collect your luggage from the carousel. As you clear the customs area, hand the Customs declaration to the Customs Officer.
To strengthen the security of travel to the United States under the Visa Waiver Program, requirements to travel visa-free have been enhanced. Nationals of Visa Waiver Program countries will still be eligible to travel without a visa but will have to obtain an approved travel authorisation prior to their travel to the United States.
You will need the Esta for all tours that go into the USA. Please check your Canada tours, if the tour travels through America you will need an Esta.
The Department of Homeland Security and the United States Customs and Border Protection have provided a secure public Web site with an automated form for you, or a third party, to complete in order to apply for a travel authorisation. Once you enter the required biographic and travel information on the secure Web site, your application is processed by the system to determine if you are eligible to travel to the United States under the Visa Waiver Program without a visa. The system will provide you with an automated response, and prior to boarding, a carrier will electronically verify with the United States Customs and Border Protection that you have an approved travel authorisation on file.
All passengers travelling under the Visa Waiver Program are required to have an approved travel authorisation prior to travelling to the United States by air or sea. Even non-ticketed infants are required to have an approved travel authorisation, if they do not have a visa for travel to the United States. An application may be submitted by a third party on behalf of a Visa Waiver Program traveller.
DIf the electronic travel authorisation is approved, this approval establishes that the traveller is eligible to travel to the United States under the Visa Waiver Program, but does not guarantee that the traveller is admissible to the United States. Upon arrival in the United States the traveller will be inspected by a Customs and Border Protection officer at a port of entry who may determine that the person is inadmissible under the Visa Waiver Program or for any reason under United States law.
Unless revoked, travel authorisations are valid for two years from the date of authorisation, or until your passport expires, whichever comes first. The Authorisation Approved screen displays the travel authorisation expiration date.
Applications may be submitted at any time prior to travel to the United States. The Department of Homeland Security recommends that travel authorisation applications be submitted at least 72 hours prior to travel. Unless revoked, travel authorisations are valid for two years from the date of authorisation, or until your passport expires, whichever comes first.
Adults must be in possession of a full 10 year British machine-readable passport with a minimum of 6 months validity. All children under 16 (including infants) are required to have their own passport.
For any passport enquiries you will need to contact the Identity and Passport Service (formerly known as the Passport Agency). Telephone: 0870 521 0410. Website: www.passport.gov.uk.
Airlines no longer issue paper tickets for travel. These are now referred to as E-Tickets and details of your flight can be located at the end of you itinerary. Please check these details carefully and ensure that the spelling of each name is correct and match those shown in your passport. If there is any discrepancy please let us know by calling us on 0871 971 0538.
We recommend that you take American/Canadian Dollar traveller cheques as these can be used as payment and change will be returned the local currency. Credit Cards (such as Visa and MasterCard) are also widely accepted.
Your entitled allowance can vary by airline and the class that you are travelling in. We advise that you check these details with the airlines or our call centre prior to departure. Whilst on tour, please note that we only allow one piece of luggage per person due to the restricted storage space available. Furthermore, please note that if your Escorted Coach Tour incorporates a rail journey, a maximum luggage weight of 50lbs (23kgs) per person must be adhered to. Excess luggage on airlines & rail services will be charged.
A copy of your itinerary will be available to print on each tour page please click on your relevant tour to access this.
If you have any special requirements you should have already contacted us and completed a Special Needs form. However, should this not be the case, please contact us on 0871 971 0538.
Please check that you have enough supplies for the duration of your holiday. If in doubt about possible side effects in mountainous/high altitude areas, please consult your general practitioner before you travel.
Please ensure you pack your medication in your hand luggage. It is your responsibility to check with the relevant party (e.g the airline or GP) that your medication is permitted to be carried onboard the aircraft and permitted into your arrival county
We are pleased to offer Airport Parking with Holiday Extras who have parking facilities available at the following UK airports: Aberdeen, Birmingham, Bristol, Cardiff, East Midlands, Edinburgh, Gatwick, Glasgow, Heathrow, Liverpool Leeds/Bradford, Luton, Manchester, Newcastle, Prestwick, Southampton, Stansted and Teesside.
To make your reservation please call Holiday Extras on: 0870 844 2735 and quote reference HX856.
National Express operates frequent, scheduled coach services, which take you and your luggage to all major airports. Those wishing to use the National Express service should call 0871 971 0538 and inform the sales consultant who will have this service added to your booking.
For tickets and information call: 0121 423 8454 and quote your voucher number which will be supplied with your travel documents (lines open 7 days a week from 8am to 8pm).
Why not start your holiday as you mean to go on? From only £17 per person you can avoid the crowds and sit back and relax in the comfortable atmosphere of the airport’s executive lounge. You’ll even enjoy complimentary light refreshments before you fly.
This not to be missed offer is available if you’re travelling from Gatwick (South), Heathrow (Terminals 1, 2 and 3 only), Manchester (Terminals 1 & 2), Glasgow, Edinburgh, Birmingham, Aberdeen, Leeds Bradford, Newcastle, Stansted or Bristol.
To make your reservation please call Holiday Extras on: 0870 844 2735 and quote reference HX856.
Airlines have very strict policies relating to baggage allowance, and we recommend that you check with your airline prior to departure. Should you exceed you baggage allowance, the airlines will charge excess baggage fees. Whilst on tour, please note that we only allow one piece of luggage per person due to the restricted storage space available. Should you have any further questions or queries concerning airport facilities or flight information, please contact the relevant airport.
If you are on an Escorted Coach Tour, it is not necessary to reconfirm your flights, should you be departing to the UK at the end of the tour.
Clients who have extended their stay or made independent arrangements will have to reconfirm their own flights. You should call your airline 72 hours before you are due to leave America or Canada, to reconfirm your booking and any requests that you may have.
If you are travelling on a connecting service you should remember to ask if you can check your luggage through to your final destination.
Some of the airlines may need to make a stop en-route to refuel, or it may be necessary to change aircraft to reach your final destination. Under these circumstances, and where you initially land in a North American city, it is necessary for you to clear immigration first .You will usually find an airline representative ready to assist you. Once through immigration, please collect your luggage from the carousel and proceed to the Airlines Transit Desk, where they will check you in for your next flight.
If a misconnection occurs when you are at your UK departure airport, please contact the UK Duty Office - 01582 644100. If this occurs whilst in America or Canada, please contact your local office immediately on the emergency free phone number 1-800 673 7505. For reasons of security, please note that airlines will not confirm any person(s) travelling on any one particular flight, nor will they inform us should your flight details change.
If you fail to advise us of any unexpected changes to your flight itinerary, we will be unable to have your connecting ground transportation waiting when you arrive. Should you accept money or free flight vouchers from any airline official in exchange for changing flights please note, you will be expected to arrange your own ground transportation to your chosen resort upon arrival at your final airport destination.
Please note: The free phone numbers can be dialled from any public phone booth without charge, within the USA.
We advise you to check-in at the relevant desk at least 2 -3 hours prior to departure. If you are connecting with your transatlantic flight from a regional UK airport, these times may change. Please contact the relevant airline for more details. Please note that all terminal building and flights are now non-smoking.
Tap water is safe to drink within the US and Canada, however, it may taste strange to you as it has a high chlorine content. We therefore suggest that you use bottled water for drinking wherever possible.
Unlike Europe, many hotels do not supply tea and coffee making facilities in every room. Tea bags may be available but clients are disappointed by the difference in taste compared to UK brands. It might be advisable, therefore, to take some tea bags with you.
Although most of our hotels have restaurants on site, occasionally this may not be the case. Should your hotel not provide this service or if you wish to eat at another restaurant, there are usually dining facilities close by. For local restaurant information please look in the hotel reception area where they will usually have a visitor’s guide, or speak to either the hotel staff or your Tour Director.
Certain debit cards are not valid in America and Canada. The culture is more readily able to accept “plastic” as opposed to cash. If your motor-coach tour crosses the borders between the USA and Canada we would recommend that you take denominations in both currencies, but you also check your client itinerary with regard to the payment of optional excursions. So, for example, if your tour started in New York and crosses to Montreal, we would recommend you take US and Canadian Dollar traveller’s cheques.
Under no circumstances should you consider carrying large amounts of currency whilst on holiday. You will, however, find it useful to have a small amount of change when you arrive.
Tipping is a way of life. Whilst any gratuities are entirely discretionary, it is expected to tip for good service. When in bars or restaurants, normal practice is to add 15% to your bill. However, some restaurants add the 15% service charge to your bill in advance, so please check your bill carefully. It is only fair to warn you that if you decide not to tip, you may be asked why!
Opening hours vary enormously. In cities you may find supermarkets or shops open 24 hours a day whilst in smaller towns or villages they open from 09.00 to 18.00.
In the USA and Canada, the marked price on most goods in shops is exclusive of sales tax. Therefore, please note that the price on the label is not necessarily the price you will pay as sales tax will be included at the cash desk. The actual rate will vary according to which state and country you are visiting, but is typically between 5% and 10%.
To call the UK - Dial 011 (International Dialling Code) + 44 (UK) / +353 (Ireland) (remember to omit the first 0) and then the number.
The USA and Canada have a number of ways to phone home. If you use the telephone in your hotel room, please remember that they often increase the cost of the call by a further 50%.You will also need to dial a digit (s) to access an outside line.
You can also use phone cards for “Long Distance” calling. The cards are available in various monetary amounts. You dial a “free” number and then are prompted to give the sequence of numbers on your card to access a store of electronic dollars. When told to do so, call the number you require.
You can increase the amount on some phone cards by calling the card company and giving them your credit card details and the amount you would like to increase on the card’s value.
Please bear in mind the following points: - only use the card in the country in which you bought it, or you may be making a costly mistake. The card is only for long distance dialling; to make a local call using this system within USA/Canada is a lot more expensive. You may be charged a fee from your hotel for accessing the system from the telephone in your hotel room; hence we recommend that you use a payphone.
Telephone numbers are usually stated as follows, 213-555-9000.To dial in USA/Canada it is necessary to prefix the number with a 1, e.g. above number would become 1-213-555-9000. 800/888 is locally known as Toll-Free numbers. Calls to these numbers are free of charge within the USA/Canada only. As mentioned above these numbers also need to be prefixed with a 1. When dialling from payphones you will need to put in at least a 25˘ coin. Calling toll free numbers will return the coin after use. Most important of all, remember the time difference. Below is a guide for your information. Please note that Hawaii and certain other states/provinces in North America do not observe Daylight Saving Time.
EMERGENCY NUMBER (POLICE, FIRE, AMBULANCE) DIAL - 911
City hours behind GMT
At Jetsave we are committed to working with all our service providers in order to raise safety standards. We insist that all our hotels comply with local standards, however, in some respects they may fall short of the exceptionally high standards that we enjoy in the UK.
Even within America and Canada, standards vary widely and hotels may not have separate fire escapes. In some accommodation (particularly smaller hotels), they may not have an automated fire detection or alarm system. We therefore strongly recommend that upon arrival at each destination, you familiarise yourself with your accommodation and its safety procedures, especially the exits as a safeguard in the unlikely event of an emergency occurring.
Should an incident occur, please ensure that you have your insurance policy to hand and contact your Tour Director or Representative who will offer whatever assistance is required. If you need to make a claim on your policy on return to the UK, the necessary instructions (and paper work) required by the insurer should be adhered to. Please retain all of your receipts and any supporting documentation to assist your claim on your return.
Loss or damage to property whilst in the care of an airline or other carrier must be reported as soon as possible to them, and a Property Irregularity Report obtained and completed before leaving the airport. Please note that this must be done on discovering the loss or damage, as another party cannot do it at a later date.
Claims relating to loss/damage of personal effects/baggage whilst on tour should be reported to your Tour Director or Representative.
Once you have cleared the Immigration and Customs formalities you will find yourselves in the Arrivals Hall of the airport.
If you have booked an inclusive escorted touring package you will be met on arrival by a Representative of Jetsave. However, if you cannot see our Representative, please do not leave the Arrivals Hall as they will be with you as soon as possible.
Jetsave will make the necessary transfer arrangements for all clients who have booked an escorted touring holiday from the airport to your hotel. This may be by taxi, minibus or coach. If you are transferred by minibus/shuttle service, you may be transferred with other members of the public. On arrival at the airport, our Representative will supply you with the appropriate transfer voucher.
If you are travelling independently and have booked a TOUR ONLY holiday with Jetsave, please note that there are usually taxis and city shuttle services to transport you directly to your hotel.
You will have to make your own transportation arrangements, when you arrive at the hotel, please approach the reception desk and inform them that you are with Jetsave, the name of the tour you are on and your surname. Alternatively follow the instructions you are given by our Representative, if different from the above.
Clients arriving before 16.00 may be asked to leave their luggage in a room set aside for this purpose, as hotel rooms may not be available prior to this time. Please do not worry, as this is standard practice and allows you the opportunity to use the time relaxing in the café, bar or taking in some of the local sights and attractions.
We recommend that you place any valuables into the hotel safe as soon as you arrive.
Thoroughly briefed and, in most cases, very experienced in the ways of our company, our team of Tour Directors are almost all American or Canadian nationals. Knowledgeable and enthusiastic about their tour areas, they have a common interest in the region’s history and scenery, and can pass on an insider’s insight of the character and quirkiness of their home countries. Above all, our Tour Directors share a commitment to caring service, which is why they make themselves available or on call throughout your holiday.
We operate a daily seat rotation system on all our coach tours. We have found this to be the fairest way of ensuring that all passengers enjoy the opportunity to see the fantastic scenery and it also offers you the ability to get to know your fellow travelling companions.
Smoking is prohibited whilst on board the coach. However, such are the nature of our tours, that no journey is too long and smokers will have ample opportunity to enjoy the various breaks during the day.
Your coach will have air-conditioning, anti glare windows and a toilet, which will be located towards the rear. All of these facilities are available to our clients, though for your own safety we recommend you do not use the toilet whilst the coach is moving. Alcohol consumption is strictly forbidden whilst on board.
We ask that you only take a small item of hand luggage inside the coach and that you store it in the overhead lockers. Items of glassware should be packed in your suitcase.
Some of our tours take you from Canada to the USA (or vice versa). When crossing between the two countries, you will have to undergo immigration formalities. This can take some time and we ask for your patience. Please remember to have your passport handy.
We want you to be as relaxed as possible during your tour and we recommend that you take comfortable and casual clothing. We also suggest that you take some comfortable shoes as, in some locations, you may wish to gain a better view and this may involve walking. Just to be prepared, you may also need some warm clothing, particularly for the evenings when the weather is cooler and if you should encounter the odd cold spell. We also advise you to take a coat or umbrella in case of rain. Bear in mind that if you are on a tour in mountainous regions, the weather can be significantly hotter during the day and cooler in the evenings. It can also change rapidly, so please pack accordingly.
Excursions will be available to book in resort, a list of excursions and approximate prices are available on the website next to the tour itinerary. Prices are subject to change and your Tour Director will be happy to assist in resort.
Due to places being limited, the excursions are available on a first come first served basis, but please note that some activities may not be able to operate unless minimum numbers are reached. You will be asked to confirm the activities that you wish to participate in within the first few days of the tour. Should you change your mind after this time, please speak to your Tour Director who will be able to advise you whether it is still possible to join your chosen trip.
You can pay for optional excursions with traveller’s cheques, credit cards, switch or cash whilst on tour. Please contact your Tour Director upon arrival for further details.
Tips to your Tour Director and Coach Driver are not included in your tour price. Whilst tipping remains entirely at your discretion, we suggest that you may want to allow an amount of US$5 per person per day for the Tour Director and approximately US$3 per day for the driver. These amounts are mentioned purely as a guideline.
Whilst on tour we use a wide variety of accommodation. In some locations you may stay in a low-rise property with external entrances to your room which are often referred to as “motels”, whilst, in city centres, the hotels that we use are usually of the high-rise variety. The term “hotel” refers to both types of property.
Included on your itinerary are details of your allocated hotels. Please note that on occasion it may be necessary to change hotel to an alternative property at short notice. If this should occur we will issue new details as soon as possible.
On arrival at the hotel, your Tour Director will have made arrangements for key collection from reception. To save any inconvenience moving your luggage from the coach and your hotel room, we have included porterage for 1 piece of luggage per person in your holiday price.
There are many different bedding configurations in America and Canada. In most hotels a twin room usually consists of 2 double beds or 1 double bed. Triple rooms generally comprise of 2 double beds. Therefore, for parties of three sharing a room we recommend that you decide on your sleeping arrangements prior to travelling! If clients require a third bed then some hoteliers may be able to provide a rollaway/murphy bed, known in the UK as a Z-bed; (if the room size allows and where they have availability). Any extra bedding must be arranged on arrival at your hotel at and may involve and additional expense not covered on your touring holiday.
For your own security, most hotels have a safe available for money and personal effects and we recommend that you use them wherever possible. Some hotels will provide a safety deposit box in your room. If they require a sequence of numbers to operate, we recommend you use a sequence that is easily memorable but this should not be your credit card PIN number. There is usually a small daily charge made which is automatically added to your bill.
Electricity is supplied at 110 volts AC.
We recommend that you buy travel adaptors before arriving in America or Canada. The plugs required are of the two-pin variety and are usually available in good baggage retailers and also in the airport before you board your flight.
If you have a dual voltage appliance remember to reset it to 110 volts before attempting to use it overseas and remind yourself to return it to 240 volts when you arrive back in the UK.
Jetsave offers clients the chance to extend their holiday either before or after their chosen tour. Please call 0871 231 2271* for details.
If you have booked additional nights before or after your tour, we would like you to read the following information carefully.
If you are extending your holiday with one of our range of extended stay options, accommodation vouchers will be included with your travel documents. Please ensure the details on the voucher are correct - your name, full name/address of property and duration of stay.
Accommodation is booked on a room only basis and all meals, telephone calls; food, beverages, tips and porterage are not included in the package.
All clients can expect a transfer to and from the named airport for their chosen tour. However, if you decide to extend your stay in an alternative destination from where the tour starts and/or finishes transfers will not be included.
Example One – If you extend your stay before your tour begins, in the city where the tour starts, a Jetsave Representative will meet you at the airport and a transfer will be provided to your selected hotel.
If you are staying in an alternative hotel you must arrange your own transfers to the starting point of the tour. Please ensure you transfer yourself to the tour hotel after midday on day one of the itinerary, as per the brochure.
Example Two – If you are extending your stay before your tour begins, in a different city from where the tour starts, then transfers will not be included. Once you have transferred yourself to the specified ‘tour’ airport a Jetsave representative will meet you and you will be transferred to the allocated hotel.
Example Three – If you are extending your stay at the end of the tour, in the final hotel as specified on the itinerary, then transfers will be provided back to the airport as necessary.
If you are staying in an alternative city – then you will be transferred back to the airport along with other Jetsave guests. From here you must arrange your own transfer. Once you arrive at your selected add-on destination, all transfers must also be independently arranged.
We use Norwegian Cruise Line (NCL) as our main supplier of cruises.
NCL offer the concept of ‘Freestyle Cruising’ on all their ships. This means that you can choose where and when you want to eat. They have done away with set meal times and table settings, and dress in the evenings is smart casual.
Tips can be settled in one transaction on the last day of the cruise ($12 per day per person is automatically added to your account, and settled on the last day along with your bar bill and any spa treatments.
You will clear any customs formalities when boarding your ship. You are then led to registration, where you will be asked to leave an imprint of your credit card for any beverages and sundry items that you may charge to your cabin. If you do not have a credit card you will be asked to leave approximately US$100 per cabin per day. All money transactions whilst on board are done in US Dollars
Smoking is not permitted in the restaurants but is allowed in designated areas in other parts of the ship.
On Alaska cruises, we recommend that you also pack a sweater, light jacket, raincoat, comfortable walking shoes, a camera and a pair of binoculars.
Jetsave operate tours involving the following train operators:
We recommend that you only take a small item of hand luggage on board the train and that you store it in the overhead lockers. Even on the overnight services, storage space within your cabin is limited. Items of glassware should be packed in your suitcase. Your checked in luggage must not exceed 50lbs per person, and only one suitcase per passenger is allowed.
Please note that all trains are non-smoking. (The Canadian allows smoking in certain areas, but times are restricted.)
Suggested tip amount for train staff on both the Via Rail and Rocky Mountaineer is $3.00 per person per day.
UK 24 Hr Emergency Duty Office:
UK 24 Hr Emergency Duty Office (dialling from the USA):
0044 1582 644 100
Reservations: 0871 971 0538
North America Office
7080 Hollywood Blvd #901,
Emergency Free phone from the USA and Canada – 1-800 673 7505
Emergency (from outside USA): 1-323-793-5031
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. For further information, visit the ABTA website at www.abta.com. If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. Our ATOL number is 1275 and our ABTA number is V1464.
Jetsave is a trading name of Hayes & Jarvis (Travel) Limited, a member of the TUI Travel PLC group of companies.
Hayes & Jarvis (Travel) Limited. Registered in England. Company Number: 509596. Registered Office: TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL. VAT Number: 135602828.
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